Business Policy (Coworking Services)
Company: Sandboxco Sdn Bhd (1346132-K)
Registered Address: 22-1 Jalan Radin Bagus 3, Sri Petaling, 57000 Kuala Lumpur, Malaysia
Operating Locations: Bandar Sunway & Sri Petaling, Kuala Lumpur
Contact: +60 12-326 7533 · hello@sandboxco.space
Operating Country & Currency: Malaysia (MYR)
1) Scope of Services
Private offices (monthly), dedicated desks (monthly), hot desks (monthly), day passes (walk-in), meeting rooms, podcast room, and event venue rentals.
2) Pricing & Billing
Prices are in MYR and may be subject to SST (if applicable).
Invoices are due within 7 days of issue unless otherwise stated.
Accepted payment methods: card, FPX/online banking, e-wallets, and bank transfer.
For monthly plans, you authorize recurring billing per your membership agreement.
Overdue accounts may result in temporary suspension of access until payment is received.
3) Deposits
A refundable security deposit is required for private offices, hot desks (monthly), dedicated desks, meeting rooms, podcast room, and event bookings.
Deposit amounts are communicated at the time of booking/agreement.
Deductions may apply for unpaid fees, damages, lost cards/keys, overtime, cleaning/AV or other chargeable items.
Deposit refunds are processed within 30 days after check-out/hand-back, provided all dues are settled and no damages are recorded.
4) Cancellations & Refunds
A. Day Pass (Walk-In Only)
No booking required.
Purchases are non-refundable once issued/redeemed on the same day.
B. Monthly Plans (Hot Desk, Dedicated Desk, Private Offices)
Before move-in/activation: Reservation/holding fees are non-refundable.
After move-in/activation:
Notice: 1-month notice or if notice is given within the first 5 days of the month, termination may take effect at the end of the same month.
Early termination: May result in deposit forfeiture and payment of any outstanding charges.
Proration: Mid-month departures are not prorated unless specified in your contract.
C. Meeting Rooms & Podcast Room
≥ 72 hours before start: Full refund (or free reschedule once).
48–72 hours before start: Turned into booking credit (value credit; one reschedule).
< 48 hours / no-show: No refund (reschedule not guaranteed).
Credits (where issued) are typically valid for 60 days from issuance and are non-transferable.
D. Event Bookings (Venue)
Payment schedule: 50% deposit upon confirmation; 100% balance due 7 days before event date.
Cancel within 72 hours of confirmation (after paying deposit): Full refund.
Cancel after 72 hours (post-deposit): No cash refund; converted to booking credit.
Within 7 days before event date: Amounts paid are forfeited.
Credits (where issued) are typically valid for 60 days and non-transferable.
Third-party costs (e.g., catering/AV) may be non-refundable if already committed.
E. Refund Method & Timing
Approved refunds are returned to the original payment method; no cash refunds.
Please allow 7–14 business days for processing (bank/card timelines may vary).
Gateway/processing fees and non-recoverable third-party costs are not refundable unless Sandbox is at fault.
5) Access, House Rules & Safety
Eligible plans include 24/7 access (with AC); keep access cards/keys secure (replacement fees apply).
Be considerate with noise, maintain cleanliness, and comply with staff instructions and posted rules.
Hazardous, illegal, or disruptive activities are prohibited. Sandbox may suspend access for breach of rules.
6) Maintenance, Closures & Force Majeure
We may temporarily restrict access for maintenance, upgrades, or emergencies; reasonable alternatives/credits may be offered.
Force majeure (e.g., government directives, major outages) may affect services; Sandbox will act in good faith to minimize impact.
7) Complaints & Dispute Resolution
For billing, booking, or service issues, contact hello@sandboxco.space within 7 days of the incident.
We aim for prompt resolution in good faith.