These are the commercial terms for everything Sandbox Space sells: day passes, monthly plans, private offices, meeting rooms, the podcast studio and event bookings. They are written to be read, not to hide things. If anything is unclear, ask us before you book.
01 · Scope of services
Private offices (monthly), dedicated desks (monthly), hot desks (monthly), day passes (walk-in), meeting rooms, the podcast studio, and event venue rentals across both branches.
02 · Pricing & billing
- All prices are in MYR and may be subject to SST where applicable.
- Invoices are due within 7 days of issue unless otherwise stated.
- Accepted payment methods: card, FPX / online banking, e-wallets and bank transfer.
- For monthly plans, you authorise recurring billing per your membership agreement.
- Overdue accounts may result in temporary suspension of access until payment is received.
03 · Deposits
- A refundable security deposit of one month applies to private offices, monthly hot desks and dedicated desks. The amount is confirmed when the agreement is signed.
- Meeting rooms and the podcast studio do not normally require a deposit. We may ask for one on larger or recurring bookings, and we will always tell you before you confirm.
- Event bookings take a 50% deposit to hold the date, with the balance due 7 days before the event.
- Deductions may apply for unpaid fees, damages, lost keys or access equipment, overtime, cleaning, AV or other chargeable items.
- Deposit refunds are processed within 30 days after check-out and hand-back, provided all dues are settled and no damages are recorded.
04 · Cancellations & refunds
A. Day passes (walk-in)
- No booking required.
- Purchases are non-refundable once issued or redeemed on the same day.
B. Monthly plans (hot desk, dedicated desk, private offices)
- Before move-in or activation: reservation and holding fees are non-refundable.
- Notice after move-in: 1 month's notice; or, if notice is given within the first 5 days of the month, termination may take effect at the end of that same month.
- Early termination may result in deposit forfeiture and payment of any outstanding charges.
- Proration: mid-month departures are not prorated unless specified in your contract.
C. Meeting rooms & podcast studio
- Up to 3 days (72 hours) before your booking: reschedule or cancel free of charge, with a full refund if you cancel.
- Inside 3 days: the payment is not refunded in cash; it converts into a booking credit you can use to rebook any room, any time, with no expiry date.
- No-show without notice: no cash refund; whether a booking credit is issued is at Sandbox's discretion.
- Booking credits are non-transferable.
D. Event bookings (venue)
- Payment schedule: 50% deposit confirms the date; the balance is due 7 days before the event.
- Cancel within 72 hours of payment, with the event at least 7 days away: full refund.
- Cancel after 72 hours, at least 7 days before the event: your payment converts into booking credit.
- Within 7 days of the event: the booking is non-refundable.
- Booking credits are non-transferable.
- Third-party costs (catering, AV and similar) may be non-refundable once committed.
E. Refund method & timing
- Approved refunds are returned to the original payment method; no cash refunds.
- Please allow 7 to 14 business days for processing; bank and card timelines may vary.
- Gateway and processing fees, and non-recoverable third-party costs, are not refundable unless Sandbox is at fault.
05 · Access, house rules & safety
- Eligible plans include 24/7 access (with air conditioning). Member access runs on the Salto app on your phone; keep your access credentials and any issued keys secure, replacement fees apply.
- Be considerate with noise, keep shared areas clean, and follow staff instructions and posted rules.
- Hazardous, illegal or disruptive activities are prohibited. Sandbox may suspend access for breach of rules.
06 · Maintenance, closures & force majeure
- We may temporarily restrict access for maintenance, upgrades or emergencies; reasonable alternatives or credits may be offered.
- Force majeure events (government directives, major outages and similar) may affect services; Sandbox will act in good faith to minimise impact.
07 · Complaints & dispute resolution
- For billing, booking or service issues, contact info@sandboxco.space within 7 days of the incident.
- We aim for prompt resolution in good faith.